Issues with Lockboxes
If you have a lockbox that has malfunctioned on a house, you may bring it to any of the MORR offices for a replacement
If a lockbox has malfunctioned on a house, you may use any means necessary to remove it, including cutting the shackle off with bolt cutters. We do not mind if you have to bring us a lockbox in pieces, as long as the side of the device is legible, we are happy to exchange it for you.
Please note: Because we have no means of opening a box to retrieve key(s), we strongly recommend that you have a spare key(s) of the listing on hand, as we must return all faulty hardware to Supra.