Professional Standards

What sets REALTORS® apart from other real estate practitioners is Pathways to Professionalism (link to the page) and their acceptance and adherence to the Code of Ethics.

As a chartered member of the National Association of REALTORS®, the Monmouth Ocean Regional REALTORS is responsible for enforcing the REALTOR® Code of Ethics of the National Association of REALTORS®

Code of Ethics of the National Association of REALTORS

Our REALTOR® members agree to subscribe to the Code in their daily business practices. The Code of Ethics imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who choose to become REALTORS®.

When a dispute arises involving a REALTOR® member, the professional standards process is utilized by member boards as a way to resolve the matter. 

An "Ethics Complaint" is based on a REALTOR’S behavior and may be filed by a REALTOR® or a member of the public, alleging specific violations of one or more of the seventeen Articles of the Code of Ethics of the National Association of REALTORS®. Hearing panel decisions are reached after careful review of evidence supplied by complainants and respondents. 

Another type of action is called a "Request for Arbitration".  An arbitration hearing, or the alternative service of mediation, settles disputes between REALTORS® that arise out of the business of real estate. 

The Grievance, Mediation and Professional Standards committees are composed of experienced REALTORS® well trained in state and association standards. They are responsible for ensuring due process is afforded to all parties and that all matters are handled expeditiously and in the strictest confidence.

Resolving Disputes

Many difficulties between real estate professionals (whether REALTORS® or not) result from misunderstanding, miscommunication, or lack of adequate communication. If you have a problem with a real estate professional, you may want to speak with them or with a principal broker in the firm. Open, constructive discussion often resolves questions or differences, eliminating the need for further action.

We encourage you to take advantage of our Ombudsman Program as the first step.  It is a free service in a very informal setting and a great first step to resolve what is most often a misunderstanding.  MORR Ombudsman Services (link to Ombudsman page)

If, after taking these steps, you still feel you have a grievance, you may want to consider Filing an Ethics Complaint.

If you have any questions regarding Professional Standards, contact Nancy Ciccosanti at 732-918-1340 x20 or [email protected]